Turn Customer Success into Your Growth Engine

    Extend your runway and drive expansion with experienced Customer Success engagement, AI-driven enablements, and energized CSM teams.

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    Business collaboration and customer success growth
    Logan Junger - Customer Success Executive

    20+ Years

    SaaS Leadership

    Meet Logan Junger

    Logan Junger is an experienced executive who has built and scaled Post-Sales teams at high-growth SaaS companies, including Gusto and Zillow. With 20+ years of proven experience in driving net retention, he specializes in creating energized, effective programs that directly contribute to business growth. Logan combines hands-on leadership, innovative AI integration, and unique team enablement programs to help companies grow sustainably and rapidly.

    Built and scaled Post-Sales teams at Gusto and Zillow

    20+ years of proven experience driving net retention

    Specializes in creating energized, effective teams

    Combines hands-on leadership with innovative AI integration

    Who We Help

    We partner with ambitious teams to transform customer success into a strategic growth driver

    For Customer Success Leaders

    Quickly identify and fix gaps in your current Customer Success programs, integrate advanced AI processes, and improve CSM morale, efficiency, and retention.

    For Startup Founders & CEOs

    Maximize your customer lifetime value, reduce churn, and scale smarter by implementing proven frameworks without the cost of a full-time executive.

    For VCs and Investors

    Protect your portfolio investments and increase returns by improving your portfolio companies' retention, revenue, and team effectiveness through fractional leadership and strategic AI solutions.

    Our Services

    Comprehensive solutions designed to transform your customer success operations and drive sustainable growth

    Discovery & Audit

    A structured evaluation to identify immediate improvements in your Customer Success operations and deliver actionable recommendations in less than 4 weeks.

    Gap analysisQuick winsStrategic roadmap

    AI Implementation Guidance

    Expert guidance on integrating AI into your Customer Success operations to boost customer insights, automate routine tasks, and proactively reduce churn.

    AI strategyTool selectionImplementation plan

    Fractional Customer Success Leadership

    Executive-level strategic guidance and hands-on execution from Logan Junger, delivering immediate impact without the overhead of hiring a full-time CS leader.

    Strategic leadershipTeam coachingProcess optimization

    CSM Team Enablement & Scrum Program

    Unique, proven program combining Scrum methodology and the proprietary 'CSM Happiness Pulse' to boost team morale, retention, and productivity.

    Higher team moraleImproved retentionIncreased productivity

    The SuccessForge Framework

    The SuccessForge Framework turns reactive post-sales support into proactive, scalable growth motions.

    Customer success dashboard showing retention metrics and ARR growth

    Onboarding

    Teach value fast

    Accelerate time-to-value with structured onboarding sequences that reduce churn and increase activation rates.

    Engagement

    Make every touchpoint count

    Design personalized customer touchpoints that increase product adoption and strengthen relationships.

    Expansion

    Build organic revenue paths

    Unlock scalable upsell and cross-sell paths that grow accounts organically through value delivery.

    Retention

    Predict churn and retain customers

    Predict churn and create proactive save motions that keep your best customers engaged and growing.

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    Amplify Your Impact with AI

    We help businesses integrate AI into their post-sales strategy—no fluff. From automated health scoring to optimized playbooks, we guide practical AI adoption that frees your team and drives measurable growth at scale.

    Predictive Health Scoring

    AI-powered insights to identify at-risk accounts before churn signals appear

    AI-Generated Playbooks

    Automated creation of personalized customer success playbooks and workflows

    Intelligent Decision-Making

    Data-driven recommendations for expansion opportunities and intervention strategies

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    What Clients Say

    Real results from leaders who've transformed their customer success operations

    "Working with Logan immediately transformed our Customer Success organization. We saw our net retention increase by 18% in just one quarter."

    Head of Revenue Analytics
    SaaS Platform

    "Logan's ability to quickly diagnose problems, implement AI-driven improvements, and energize our team was invaluable. Churn dropped significantly, directly improving our ARR."

    Chief Revenue Officer
    Growth Stage Startup
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    Client Success Story

    Reducing Churn and Increasing Net Retention by 15% in 90 Days

    The Challenge

    Logan partnered with a SaaS startup experiencing increasing churn. Through a rapid Discovery & Audit, he identified specific weaknesses in onboarding and renewal processes.

    The Solution

    Logan implemented a structured CS playbook, trained CSMs on proactive engagement, and introduced AI-driven tooling. Within three months, churn was reduced, net retention increased from 82% to 97%, and the team's morale and productivity improved dramatically.

    Net Retention

    82% → 97%

    +15%

    Time to Impact

    90 Days

    Team Morale

    Dramatically Improved

    Notable Employers and Clients

    Logan has built and scaled programs for industry-leading companies

    SMS Global Advisors logo
    Marl Homes logo
    WeWork Labs logo
    KIVA Systems logo
    Forge logo
    Gusto logo
    Zillow logo
    MIT Media Lab logo
    Apple logo
    Hill Holliday logo
    Fidelity Investments logo
    Dotloop logo

    Ready to turn customers into a growth engine?

    Contact Us

    Logan personally responds within 24 hours.