Extend your runway and drive expansion with experienced Customer Success engagement, AI-driven enablements, and energized CSM teams.
20+ Years
SaaS Leadership
Logan Junger is an experienced executive who has built and scaled Post-Sales teams at high-growth SaaS companies, including Gusto and Zillow. With 20+ years of proven experience in driving net retention, he specializes in creating energized, effective programs that directly contribute to business growth. Logan combines hands-on leadership, innovative AI integration, and unique team enablement programs to help companies grow sustainably and rapidly.
Built and scaled Post-Sales teams at Gusto and Zillow
20+ years of proven experience driving net retention
Specializes in creating energized, effective teams
Combines hands-on leadership with innovative AI integration
We partner with ambitious teams to transform customer success into a strategic growth driver
Quickly identify and fix gaps in your current Customer Success programs, integrate advanced AI processes, and improve CSM morale, efficiency, and retention.
Maximize your customer lifetime value, reduce churn, and scale smarter by implementing proven frameworks without the cost of a full-time executive.
Protect your portfolio investments and increase returns by improving your portfolio companies' retention, revenue, and team effectiveness through fractional leadership and strategic AI solutions.
Comprehensive solutions designed to transform your customer success operations and drive sustainable growth
A structured evaluation to identify immediate improvements in your Customer Success operations and deliver actionable recommendations in less than 4 weeks.
Expert guidance on integrating AI into your Customer Success operations to boost customer insights, automate routine tasks, and proactively reduce churn.
Executive-level strategic guidance and hands-on execution from Logan Junger, delivering immediate impact without the overhead of hiring a full-time CS leader.
Unique, proven program combining Scrum methodology and the proprietary 'CSM Happiness Pulse' to boost team morale, retention, and productivity.
The SuccessForge Framework turns reactive post-sales support into proactive, scalable growth motions.
Teach value fast
Accelerate time-to-value with structured onboarding sequences that reduce churn and increase activation rates.
Make every touchpoint count
Design personalized customer touchpoints that increase product adoption and strengthen relationships.
Build organic revenue paths
Unlock scalable upsell and cross-sell paths that grow accounts organically through value delivery.
Predict churn and retain customers
Predict churn and create proactive save motions that keep your best customers engaged and growing.
We help businesses integrate AI into their post-sales strategy—no fluff. From automated health scoring to optimized playbooks, we guide practical AI adoption that frees your team and drives measurable growth at scale.
AI-powered insights to identify at-risk accounts before churn signals appear
Automated creation of personalized customer success playbooks and workflows
Data-driven recommendations for expansion opportunities and intervention strategies
Real results from leaders who've transformed their customer success operations
"Working with Logan immediately transformed our Customer Success organization. We saw our net retention increase by 18% in just one quarter."
"Logan's ability to quickly diagnose problems, implement AI-driven improvements, and energize our team was invaluable. Churn dropped significantly, directly improving our ARR."
Logan partnered with a SaaS startup experiencing increasing churn. Through a rapid Discovery & Audit, he identified specific weaknesses in onboarding and renewal processes.
Logan implemented a structured CS playbook, trained CSMs on proactive engagement, and introduced AI-driven tooling. Within three months, churn was reduced, net retention increased from 82% to 97%, and the team's morale and productivity improved dramatically.
Net Retention
82% → 97%
Time to Impact
90 Days
Team Morale
Dramatically Improved
Logan has built and scaled programs for industry-leading companies